Refund policy

Return & Refund Policy — silkedianahair

Last updated: September 9, 2026

At silkedianahair, we want you to be satisfied with your purchase. Please review our return and refund policy below.

1.⁠ ⁠Returns

We accept returns within 30 days of delivery, provided that the item is unused, unworn, unwashed, and in its original condition and packaging.

For hygiene reasons, hair products that have been worn, washed, altered, cut, dyed, bleached, or otherwise modified may not be eligible for return.

2.⁠ ⁠How to Request a Return

To request a return, please contact us at:

Email: contact@silkedianahair.shop

Please include your order number and a description of the reason for the return. We will provide you with instructions if your return is approved.

Do not send an item back before receiving return instructions from our customer service team.

3.⁠ ⁠Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

4.⁠ ⁠Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order number and clear photos of the item.

We will review the issue and, where appropriate, offer a replacement or refund.

5.⁠ ⁠Return Shipping

Unless the item is defective, damaged, or incorrectly sent, the customer is responsible for the cost of return shipping.

Original shipping fees are generally non-refundable unless the return is due to an error on our part or applicable law requires otherwise.

6.⁠ ⁠Non-Returnable Items

Items that have been used, worn, washed, altered, cut, dyed, bleached, or damaged after delivery may not be accepted for return.

7.⁠ ⁠Contact Us

silkedianahair
Email: contact@silkedianahair.shop
Phone: +1 251-332-0852
Website: silkedianahair.shop